Enhanced Caller Management

Enhanced Caller Management

Course Date: 4/14/26 9AM to 5PM
Course Description
NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here.

This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.

COST: $200.00
Participant Information
Name*

First NameLast Name
Email*
example@example.com
Cell Phone Number*
Please enter a valid phone number.
NENA ID
Agency Information
Agency Name*
Agency Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Agency Phone Number*
Please enter a valid phone number.
Meal Information

Please answer below questions to ensure meal accommodations and safety.
Do you have any dietary restrictions?
Do you have any food allergies?
Should be Empty:

Participant Information